I noticed the other day that my Nintendo Wii was acting up. Its been showing green lines on the screen whenever I play games. Well I haven't had the thing for long, so I decided to troubleshoot it. Sure enough, the lines showed up in multiple games, on multiple TV's. I deduced that it was certainly the system that was having problems and not the TV that I have or the games that i bought.
Its been to long to return the system to the store, so I went to the Nintendo website. Expecting to spend the next 4 hours navigating a corporate mess of hiding contact information, I found a "Contact Us" link on the front page. I immediately assumed I would have to bombard the website with emails until a customer service rep sent me an auto reply informing me that they would call me in 2 - 3 weeks like most large companies and websites do...nope...on that page is a direct 1 800 line to the Nintendo hotline. Hrm....ah hah...I see....I suppose I will have some automated voice troubleshoot me and then follow up with the TELEPHONE getting my email address and starting right back where I was assuming i would start....NOPE!!! Woot! Check this out, Nintendo had about 4 options...problems with your Wii press 1, problems with your Gamecube press 2, problems with Nintendo magazine subscription press 3, To hear these options in Spanish press 4....So I press 1, and IMMEDIATELY I am put into contact with a REAL PERSON who takes my problem down and sets up to have my system repaired and back to me within 2 weeks (including shipping both ways).
I can honestly say that this was one of the most pleasant customer service experiences with any company that I have ever had. I suggest this model for all companies.
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